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Community Services > Mental Health > FAQ

Frequently Asked Questions

  1. What is the phone number for the Clark County Crisis Line?
  2. How do I file a complaint?
  3. What services are covered?
  4. How do I get the services I need?
  5. What is the cost of services?
  6. Are there other groups where I can get support?

1. What is the phone number for the Clark County Crisis Line?

Crisis Services are available 24 hours a day, seven days a week by calling the Clark County Crisis Line:

Phone:     (360) 696-9560,
Toll Free:  (800) 626-8137 
TTY:          711

For emergency situations that require immediate response,
dial 9-1-1
.

2. How do I file a complaint?

File a complaint or grievance with the Clark County Ombudsman, at (360) 397-6465 (Toll Free 1-877-397-6465).  The Ombudsman can assist you with any problems and can also provide you with information about your rights, how to file a grievance, and other resources available to you.

You may also file a complaint or grievance with the Clark County Regional Support Network at (360) 397-2130 ext. 7854.

3. What services are covered?

  • Emergency/Crisis Intervention
  • Assessment and Evaluation
  • Case Management
  • Family Counseling
  • Individual Therapy
  • Group Therapy
  • Supported Employment
  • Medication Management
  • Community Training
  • Mental Health Services in Residential Settings
  • Hospital Diversion Services
  • Inpatient Treatment
  • Language Interpretive Services 
  • Peer Support
  • Respite Services

4. How do I get the services I need?

Call or visit the mental health agency of your choice.
You may also call the Clark County Regional Support Network at (360) 397-2130 or (800) 410-1910 to receive a referral to a local mental health agency. The Care Management staff can help determine which agency provides the best services for your specific needs.

5. What is the cost of services?

If you have Medicaid, there is no charge to you for the services you receive.

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Clark County Community Services: Vanessa R. Gaston, Director
Street address: 1601 East Fourth Plain Boulevard, Suite C214, Vancouver, WA 98661
Mailing address: P.O. Box 5000, Vancouver, WA 98666-9810
Main phone: (360) 397-2130 | FAX: (360) 397-6028
E-mail: Community.Services@clark.wa.gov
Community Services Fraud and Abuse Hotline
The Fraud and Abuse Hotline number is (360) 397-8030 and is for the reporting of suspected fraud or abuse related to payment for services. Messages may be left anonymously. To speak directly with the Department Compliance Officer, call (360) 397-2075 ext. 7840.
Responsible Elected Official: Board of Clark County Commissioners

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